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App will not connect after 4 digit code

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‎03-16-2022 19:34 - last edited on ‎03-19-2022 06:30 by Moderator Alum

‎03-16-2022 19:34 - last edited on ‎03-19-2022 06:30 by Moderator Alum

I got an iPhone 12 and was trying to connect my Fitbit Charge 5 to it.  I connected and got the 4 digit code but it is stuck on connecting.   My Fitbit watch vibrated and said it was paired but I can’t get the app to work. The app still is on the 4 digit code screen.  Has this happen before?  Is there a fix?

 

 

 

Moderator edit: format

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‎03-19-2022 06:30

‎03-19-2022 06:30

Hi, welcome to the Fitbit Community forums, @Lance_W. 

 

I appreciate the information that you've shared about the inconvenience with your Charge 5. 

 

Just to confirm, you're able to interact with your Charge 5 screen, but the app is still blocked or stuck with the 4 digit code message, correct? 

 

In the meantime, please try going to your phone settings > Apps > Fitbit app > Tap on Force Quit. Or specifically for iPhone: From the Home Screen or inside an app, swipe up from the screen's bottom and hold. You will see all open apps and their preview. Swipe horizontally to find the app you wish to close. Finally, swipe up the app card to force quit it.

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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