08-21-2022
08:28
- last edited on
09-12-2022
17:50
by
DavideFitbit
08-21-2022
08:28
- last edited on
09-12-2022
17:50
by
DavideFitbit
The steps tracking is happening automatically while sitting in bus. This error is due to the body movement observed due to vibration on bus. This is the second instance that the steps are automatically tracked. First instance happened on 19th aug and second instance is happening now (21st aug). I have taken video of the same for easier understanding, do provide me a link to upload the same.
Moderator edit: subject updated for clarity
09-12-2022 17:49
09-12-2022 17:49
Hi, welcome to the Fitbit Community forums, @Vivrun.
Thank you for sharing your inquiry about the Charge 5.
As you mentioned earlier, unfortunately it is an expected device behavior at the moment for the Charge 5 to count steps during a driving activity or while you're using other means of transportation. There's currently not a Driving Mode feature to avoid these extra steps. However, I do recommend that you vote for this idea posted in the Feature Suggestion board of the Community, since this is helpful for the team of developers to continue to track popularity and demand over time.
Keep in mind that you can’t delete steps and floors; instead, you can log a non-step-based activity such as driving to override the steps or floors recorded; you can check this article for more information.
Thank you for taking the time to share your feedback about this. The team of developers continues to work to improve the quality of products and services.
See you around.