Battery Drained even After the Update Charge 5

[Chapel]

Hello,

I have been using my Charge 5 for 7 months and been really upset since June because of the battery was drained so easily. I learned that the Fitbit company was working for the update to resolve this problem. Yesters I was really excited because finally I saw that the Fitbit released the update. When I came home, I did the charging to my charge 5 and updated the system as well. I tested it last night (I wore my fitbit after reaching 100% charge), yet disappointment arise when I woke up. My charge 5’ battery still drained.

what should I do about it? I totally modified my setting, the GPS is set to my phone and I also reset my charge 5 after I updated the system. Please help me to this problem, it is really upsetting.Thanks!

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Chapel. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

[Chapel]

Yes, thank you for this message. I also appreciate the resolution the Fitbit team, offered to me.

Have a wonderful day! 

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[Chapel]

Thank you. 

[DavideFitbit]

No problem, that's great news, @Chapel! Thanks for your reply. 

See you around.