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Charge 5 not holding charge

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‎08-11-2022 05:38

‎08-11-2022 05:38

It's been working perfectly for months and then all of a sudden the last couple days it won't hold a charge.  Last two nights I went to sleep and it was around 60-70% and when I wake up it's dead.  I've tried every troubleshooting thing I can find, nothing works.  I bought it in April so it absolutely should not be having battery issues already!  Any suggestions?

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‎08-13-2022 07:27 - last edited on ‎06-24-2023 13:26 by Fitbit Moderator

‎08-13-2022 07:27 - last edited on ‎06-24-2023 13:26 by Fitbit Moderator

Welcome to the Fitbit Community forums, @jenny05. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems your case is still being reviewed. In this case, they will let you know how to proceed and you should be receiving a response soon. 

Davide | Italian and English Community Moderator, Fitbit


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