Battery Drains within 5 hrs of charging

[SunsetRunner]

Chatge 5 I purchased a year ago suddenly stopped working. Once being in contact with the customer service they tried to troubleshoot and nothing worked. Sent me a replacement Charge 5. It charges only upto 99% (happened both the times i charged it) and dies within 5hrs or so. 

When contacted customer services again, i was adviced to trouble shoot as per the steps below. But no luck. Is it just a faulty product t or what?

1. Make sure to disable/turn off the features such as alarms, notifications, reminders to move and quick view.
2. Fully charge the device until it reaches a solid battery icon. Before you unplug the charger, manually sync your  device. (Charging takes 2-3 hours and avoids charging the device longer than overnight.)
3. We also recommend using connected GPS. You can check it here: https://help.fitbit.com/articles/en_US/Help_article/1874.htm
4. To manually sync your device, with your phone nearby, open the Fitbit app then touch at the top of the screen and pull down.
5. Keep using it as you'd normally do, make sure your all day sync is On or to make sure manually sync every 15 to 30 minutes until it is fully depletedd.. 

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @SunsetRunner. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Thanks again for taking the time to share your feedback and comments about this. 

[SunsetRunner]

Hi Davide

Yes the team was in touch with me.  I got a replacement that is working fine so far.. 

Thank you for following up. 

Cheers

Madhi

[Neeb13]

This has happened to me as well. I had no problems for 6 months then 4 days ago I’ve had to charge it in the AM and then PM. I have done all of the above, and restarted the device. Was there an update pushed through or something that’s having this effect? 

[DavideFitbit]

Welcome to the Fitbit Community forums, @Neeb13. 

Thank you for confirming that you've been experiencing the same inconvenience with your Charge 5.

It seems that you were also able to get in touch with the Customer Support team and they've provided with more information about this. In this case, I recommend that you continue the communication with them so they can provide you with the next steps. 

@SunsetRunner That's great news, thanks for sharing this update! 

See you around.