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Premium trial Charge 5

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‎11-28-2022 21:55 - last edited on ‎11-29-2022 07:09 by Moderator Alum

‎11-28-2022 21:55 - last edited on ‎11-29-2022 07:09 by Moderator Alum

Just purchased and it came with a 6 month free trial. How can I redeem this through the Fitbit website, instead of having to add a credit card into google play. The Fitbit store online only offers a 3 month trial.

 

 

 

Moderator edit: subject updated for clarity

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‎11-29-2022 07:08 - last edited on ‎12-17-2024 06:35 by Fitbit Moderator

‎11-29-2022 07:08 - last edited on ‎12-17-2024 06:35 by Fitbit Moderator

Welcome to the Community forums, @Newuser5.   

Thank you for sharing your inquiry about Fitbit Premium. 

In order to activate the 6 month Premium subscription that comes with the Charge 5, it will be necessary to do it through the Fitbit app on the phone. Unfortunately it's not possible to get started with the 6 month option through the Fitbit store. When you open the app, you should be able to see the prompt to activate the 6 month trial when you go to the Premium section. 

Keep in mind that if the Fitbit device you purchased indicates that it includes a trial to Fitbit Premium, but you are currently a Fitbit Premium member, then you must cancel your Premium subscription in order to be able to activate the trial. About 1-3 days after your canceled subscription expires, you’ll see an offer in the Fitbit app to begin the trial. 

You can find more information about the Premium subscription here. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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