Battery drain Charge 5

[Picard321]

Suddenly my Charge 5 won't hold a charge for even an entire day. I've charged it to 109% TWICE today.  What the heck!@ 

Moderator edit: subject updated for clarity

[WalkerCA1]

Still no luck for me. If you search the forum, you will find a lot of people have similar battery problems. You contact Fitbit and get a replacement but the replacement will have the same issue in about a few months. At this point, I just write charge 5 off. When my inspire 2 dies, I will switch to Apple Watch.

[Suesieq]

Me too needs charging 2-3 times a day

[Hobbit2]

Have just ordered a replacement thru the Fitbit app customer support.
She was very helpful, possibly because it was still under guarantee.
So all good, now I'll wait and see how the next once goes...🤞
Good luck all you others with this problem 🤞

[DavideFitbit]

Hi everyone, thank you for confirming that you're still experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

In this case, if you already tried all the steps mentioned here earlier that are usually helpful with this issue, I recommend that you continue the communication with the Customer Support team for further assistance. They will let you know about the next steps. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around in the Community. 

[Hobbit2]

Hi, thanks for that info.

Just to let you all know I did exactly that, had an on line chat with a
very helpful person who said I was eligible for a replacement Charge 5
which I now have.

Thanks to the customer support team, great service.

Cheers to all
Min

Moderator edit: format

[DavideFitbit]

@Hobbit2 That's great news! It'd good to know that you've received a replacement Charge 5. 

See you around in the Community.