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Battery draining too fast Charge 5

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‎01-05-2022 11:46 - last edited on ‎01-06-2022 08:38 by Moderator Alum

‎01-05-2022 11:46 - last edited on ‎01-06-2022 08:38 by Moderator Alum

Ok, so I got my Charge 5 (after reading all the threads) made sure it was not set to always on, turned off GPS, and Phone notifications (didnt want a smart watch, just fitness tracker). Charged it for 6 hours and started wearing it.....

....4 days later, it was at 44%, put it on the charger for 3 hours, then back on.....

...16 hours later battery at 0%, put on charger (1 hr at this point) at 73%.  Nothing changed, anyone have any ideas, or suggest a non smart watch fitness tracker, I so wanted this to work.

 

sigh, 

Paul

 

 


Moderator edit: subject updated for clarity

 

 

 

 

Best Answer
1 REPLY 1

‎01-06-2022 08:37

‎01-06-2022 08:37

Welcome to the Community forums, @Paul_KY.  

 

I appreciate all the information you've provided about the problem that you've been experiencing with your Charge 5 and the troubleshooting steps you already tried. 

 

In this case, since you already tried all the basic troubleshooting steps to improve battery life and you continue to experience the same inconvenience, I recommend that you get in touch with the Customer Support team for further assistance. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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