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Battery issues, no steps & no heart beat

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Battery issue: it will say its at 70% I restart it and then it says at 90% 

Heart beat & steps: not tracking and no green light showing (and of course I have to be doing a challenge this week at my gym)

Spoke with CS no resolution after restart.....sent me here....and esclated my issue.

Any other suggestions other then wait...

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Hello @melkenzie 

If there's no green light showing in back of your Charge 5, then that's a major problem and indicates to me that you have a defective device. The green light is your heart rate sensor. You should see it flash if you put your finger over the back, then lift your finger up. And, if your device is not tracking steps, that sounds like the accelerometers are not working. 

I'm surprised that CS referred you to the product help forums. There really isn't much we can suggest if the device is defective. It might be worth following up with CS if you don't get a response soon. 

 

Rieko | N California USA MBG PE

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That is what I was thinking too...thanks!

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