help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Battery not charging after app update

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2023 22:10

‎03-14-2023 22:10

Downloaded app update 3.77 two days ago after which I have not been able to recharge my Charge 5 fitbit. I have tried all corrective suggestions with no success. The battery charging screen still pulsates when connected to the charger but no battery gain. The 3 button salute worked once but no longer shows. Any ideas?

 

many thanks

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-15-2023 19:41

‎03-15-2023 19:41

Mine died so I put it on charger. It vibrated but several hours later I still had no charge.. trying again, but nothing yet!?  WTF it's only months old!

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎03-15-2023 19:41

‎03-15-2023 19:41

Mine died so I put it on charger. It vibrated but several hours later I still had no charge.. trying again, but nothing yet!?  WTF it's only months old!

Best Answer
0 Votes

‎03-15-2023 20:39

In response to k8ejo61

‎03-15-2023 20:39

Thanks for your posting. My Charge 5 is about 15 months old and my suspicion is that the problem is related to the app update but recognise that this may be just coincidence. The battery is now fully discharged and I guess no longer recoverable. Having accumulated 20,000 km in steps I am reluctant to cut the tie but sadly I have decided to buy another brand

Best Answer
0 Votes