Black Screen Charge 5

[sometimenomad]

Helllo all, 

I have a charge 5 which I have loved, but I am now stuck at a blank,black screen.  I have tried resetting already. I did not work.

Moderator edit: subject updated for clarity

[m.main]

I have the same issue. Mine turned dark yesterday and  I have tried multiple resets using the charge cable with no luck. It will vibrate and flash for a second. I have also tried the unpair and pair it again, but can't since I can't see the screen. What I can see is a faint line going across the screen and it will change if I swipe left or right, but nothing legible. Taking it back to Costco to get a new one rather than waiting for a replacement to be sent. 

[DavideFitbit]

Hi, thank you for all this information provided regarding the issue with the display not responding. Please know that all your feedback and comments are greatly appreciated. 

It seems that some of you have been able to get in touch with the Customer Support team for further assistance with this. If you're new to this thread, please make sure that you've exhausted all the troubleshooting options mentioned here earlier. In case you continue to have the same problem, I recommend that you continue the communication with the Support team. Every case is evaluated individually and they will provide you with the next steps. You can click here to get connected. 

Thanks again for all the feedback provided about this. The team continues to work to improve the quality of products and services. 

[Lindzizcool1961]

My screen will not even come back on after 3 presses.  I  no sooner get off the phone with the help desk and I have a fully functional watch but can't see ANYTHING.   What good is it? 

[BurntOrange]

I had a similar problem.  Multiple Resets did not work for me.  Fully charging it overnight and then updating the clock face seems to have

brought it back to life.  However, it's still acting a bit wonky.  It kept resetting by itself during a run this morning and drained the battery from

100% to 18% in about 90 minutes.

I think Fitbit has some faulty firmware and the problem is triggered by tracking exercise.

[KatePowers]

You should call Tech support and have them replace it. I tried everything rebooted it numerous times, changed the clock, updated software, etc. and none of them worked.

They replaced it and now I have a working FitBit.

Sent from my iPad

[m.main]

Thanks. I ended up taking mine back to Costco and they ended up giving me a refund. Bought a new one which is working just fine.