Blank screen Charge 5

[Clark123]

The screen on my Charge 5 is blank except for 5 squares at the top of the screen, one of which is lit up. It is totally unresponsive. I have tried to factory reset and nothing happens. 

Moderator edit: format

[BruceGarland]

I have exactly the same problem. Started about 5 days ago. Hopefully Fibit support is monitoring this site and will be advising what we should do.

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Just talked to Fitbit support. A hard reset was able to fix the problem.

• To do the restart, please connect your device to the charging cable. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Clark123 @BruceGarland. 

I appreciate all the details that you've provided about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

@Clark123 I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

@BruceGarland Thank you for the update and for sharing the steps that workout out for you! 

Have a great day. 

[Clark123]

I tried the hard reset several times and it didn’t work. Fitbit have agreed to send me a new one under the warranty, Hopefully won’t happen again !

[DavideFitbit]

@Clark123 Thank you for your reply. 

I'm sorry to see that it wasn't possible to resolve the problem, but it's good to know that you'll be receiving a replacement soon. 

Have a great day.