Blank screen Charge 5

[Kpduffy]

There are so many unanswered questions on this forum it’s silly to have it. My charge 5 is tanked with a blank screen and all FB kepts posting on this cite is the same Baloney answers to restart the device, install a clock,  ect…. None of works bc they tanked the firmware….the reason I believe this is bc the blue tooth firmware is constantly running in the background which is also probably causing the battery drain issue as well ….

Moderator edit: word choice 

[Odyssey13 · Accepted solution]

Hi @Kpduffy  these are the community forums, not customer support, so you might see many unanswered posts from people.

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[Kpduffy]

thanks for the advice …however if you look at many of the posts they are all dealing with the charge 5 losing its battery life and or the screen going blank with no luck in getting customer service. I love the fit bit but it’s a shame they have messed a good product and yes the issue does seem related to the firmware messing with the Bluetooth function somehow

[Rich_Laue]

And the responses are from your fellow Fitbit users, not from Fitbit. 

If you are interested in getting a response from fitbit, contact fitbit support. 

[MJS-C4]

Kpduffy - I was one of the people whose Charge 5 went “black screen” and was totally unresponsive. I connected with customer service and was supplied with recommendations to try to resolve the problem and links for detailed instructions, including how to clean the charging contacts on my Charge 5 and the charging cable.  As strange as it seemed to me, cleaning the contacts solved the problem!  I guess sweat built up a layer of oxidation/corrosion on the watch contacts that, once cleaned with water & a paper towel and wiped dry, it began charging when plugged into a USB port.   I’ve regularly charged my Fitbit, but it was down to 2% when I finally got it reconnected.  No wonder it had a black screen!   FYI. Hope this helps others too.

[Kpduffy]

That’s good to know that’s first time heard anyone mentioned that and my customer service support person did mention that….I definitely try it…did you use alcohol to clean it?

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To be clear the customer support did not provide much help, which seems to be mine and other experience as well. I did receive response about cleaning the charging contact so I will try that, but from what I can see it seems more related to the firmware causing the Bluetooth to continuously be in lock which seems to be locking the screen as well

[MJS-C4]

No, just water and a paper towel. Simple!

Mike