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Blocked Charge 5

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‎12-25-2022 01:16 - last edited on ‎01-06-2023 10:20 by Fitbit Moderator

‎12-25-2022 01:16 - last edited on ‎01-06-2023 10:20 by Fitbit Moderator

hi im trying to set my charge 5 and is saying that the watch is blocket and it doesn’t let me connect to it via bluetooth in the setup 

 

 

Moderator edit: format. 

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‎12-25-2022 06:51 - last edited on ‎09-05-2024 11:49 by Fitbit Moderator

‎12-25-2022 06:51 - last edited on ‎09-05-2024 11:49 by Fitbit Moderator

@denishatz Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. I'd suggest to to restart it following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second(!).
3.) Wait around 10 seconds to see if the Fitbit logo appears.

If this doesn't solve the issue, please contact Fitbit support to get further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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‎12-25-2022 06:51 - last edited on ‎09-05-2024 11:49 by Fitbit Moderator

‎12-25-2022 06:51 - last edited on ‎09-05-2024 11:49 by Fitbit Moderator

@denishatz Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. I'd suggest to to restart it following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second(!).
3.) Wait around 10 seconds to see if the Fitbit logo appears.

If this doesn't solve the issue, please contact Fitbit support to get further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎12-26-2022 10:49 - last edited on ‎09-05-2024 11:49 by Fitbit Moderator

In response to Talahthas

‎12-26-2022 10:49 - last edited on ‎09-05-2024 11:49 by Fitbit Moderator

A warm welcome @denishatz. I´m sorry to hear that you Charge 5 says that is blocked. 

Thank you for your advise @Talahthas.

Please let me know if you paired your Charge 5 before and unpaired it or if it´s the first time you wear it.

Keep on visiting the forums.  

Andrea | Community Moderator, Fitbitp>

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