Bps and sleep not working Charge 5

[Tonyanders]

2 week old and 4 days ago bps stopped tracking and 2 days ago sleep stopped tracking.

I logged out, deleted cache and restarted phone and still not working.

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @Tonyanders. 

Thank you for sharing this information about the inconvenience you've been experiencing with the new Charge 5 and the troubleshooting steps that you already tried.

From what you mentioned earlier, it seems that you already tried some steps to resolve problems with the Fitbit app. Keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

Before considering other options, please try to complete a restart procedure following the steps listed here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days. In the meantime, for the nights that don't have sleep data, you can manually log your sleep by going to the Fitbit app, tapping on the "+" icon next to the sleep tile > Add Sleep Log and entering your details. 

Regarding the BPS you mentioned, could you please provide a few more details about what you've been experiencing? 

I'll be around.