Calorie/step count Charge 5

[SunsetRunner]

After visiting gym with new Fitbit Charge 5 noticed that about 2 hours later over 500 steps had been subtracted and 400+ calories burned also subtracted from totals noted when I left the gym. Anyone know why this subtraction would occur?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @SunsetRunner. 

Thank you for sharing this information about what you experienced with your Charge 5. 

This seems a bit strange, could you please check if any specific activity was logged automatically in your activity history during this period of time you mentioned? In the meantime, please try restarting your device following these steps: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, in case the problem is related to the app not showing you the information properly, please try the following: 

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (settings> apps > storage > clear cache)
• Restart your phone. 
• Log back in to check if you're able to see your information. 

I'll be around.