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Can I replace my Charge 5 battery?

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‎05-04-2023 14:25 - last edited on ‎05-05-2023 05:26 by Fitbit Moderator

‎05-04-2023 14:25 - last edited on ‎05-05-2023 05:26 by Fitbit Moderator

Where can i replace my fitbit charhe 5 battery?

 

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎05-05-2023 05:30 - edited ‎05-26-2023 12:15

In response to Talahthas

‎05-05-2023 05:30 - edited ‎05-26-2023 12:15

Hi there, @TuyenTran. Welcome to the Fitbit Community Forums. 

Please note that the battery on your Charge 5 is not replaceable nor interchanged. We as Fitbit do not do it or suggest to do it as it could permanently damage your watch.

Keep in mind that your Charge 5 was designed to last 7+ days, but this also depends on how frequently you use all the features of your watch. Said that, I recommend charging your Fitbit watch with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

If you have charging issues, please check the help article shared by @Talahthas. On the other hand, if the battery is draining, see Can I extend my Fitbit device's battery life?

If none of the above seems to work, please follow @Talahthas's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎05-05-2023 02:52

‎05-05-2023 02:52

Welcome to the Fitbit community, @TuyenTran!

If you're having issues with your Charge 5's battery, please contact Fitbit support to get assistance:

 

Fitbit Support Contact 

 

Before doing so, however, please have a look here to see if this might be of any help for you:

 

Why isn't my Fitbit device's battery charging? :

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer

‎05-05-2023 05:30 - edited ‎05-26-2023 12:15

In response to Talahthas

‎05-05-2023 05:30 - edited ‎05-26-2023 12:15

Hi there, @TuyenTran. Welcome to the Fitbit Community Forums. 

Please note that the battery on your Charge 5 is not replaceable nor interchanged. We as Fitbit do not do it or suggest to do it as it could permanently damage your watch.

Keep in mind that your Charge 5 was designed to last 7+ days, but this also depends on how frequently you use all the features of your watch. Said that, I recommend charging your Fitbit watch with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

If you have charging issues, please check the help article shared by @Talahthas. On the other hand, if the battery is draining, see Can I extend my Fitbit device's battery life?

If none of the above seems to work, please follow @Talahthas's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes