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Can not turn on Charge 5

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‎08-03-2022 23:51 - last edited on ‎08-04-2022 07:17 by Moderator Alum

‎08-03-2022 23:51 - last edited on ‎08-04-2022 07:17 by Moderator Alum

My Charge 5 had turn off for a day now, after my app show need to update something. I did not know much.

I have follow up instruction by connect charge and press 3 times. After 10s, my charge 3 responded  Fitbit logo in the screen and then turn off.

Can anyone help me to solve it?

First time using this brand but I am so disappeared

 

 

Moderator edit: format

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‎08-04-2022 07:16

‎08-04-2022 07:16

Hi, welcome to the Fitbit Community forums, @John_Nguyễn. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with more information and instructions. In this case, they will let you know how to proceed. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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