Can't pair Charge 5

[Krond]

Hello.

So I went around a little collecting hints and stuff, and I don't know how to make it work.

1. I disconnect all other BT devices from my phone, turning BT off/on.

2. I'm resetting Charge 5 with 3 button pushes.

3. I'm initiating device pairing by app/linked/add device. Moving through all confirmations.

4. App requests PIN, device shows PIN.

5. Inputting PIN, App starts pairing.

6. Device swtiches to "Pairing" - "B" letter and blue circle progress.

7. In a few moments App reports: "Something went wrong. An error occured. Please try again. <Exit> <Try again>".

After that device is shown as paired in App, but device still shows unpaired status, wrong time, and date: March tenth 2024. It still insists pairing is required. Paired device in App can't sync.

Can anyone help with that?

PS: The weird thing - I can't include the date as it is, community higlights it with:
The message body contains XX-XX-XX, which is not permitted in this community. Please remove this content before sending your post.

Edits:

1. FW version: 57.20001.188.58

[MarreFitbit]

Hi there, @Krond. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that you are still having issues setting up your Charge 5. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've tried all troubleshooting steps provided in this help article Why can't I set up my Fitbit device?

[Krond]

Yes, tried everything from that list.

[MarreFitbit]

@Krond Thanks for getting back and for confirming that you've tried all troubleshooting steps I recommended. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.