Can't sync or pair Charge 5

[pwong]

1 month old Charge5. Quit synching. Have turned everything off and on, reset watch, Uninstalled and reinstalled app. Unpaired tracker, now cannot pair it back. 

What's with customer service? They have been unavailable all week. Think i have a bum tracker. What to do??

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @pwong.

I'm sorry to hear about the difficulties you experienced. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[Atillotson]

Same thing has been happening to me. It’s so irritating. Nothing I have done helps either. 

[RG42]

This happened to me too! It last synced on the 24th and now no matter what I do it just won't sync up again. I've tried uninstalling and reinstalling as well. I've looked at every help page info that could possibly help. I'm so frustrated!

[fmsilk]

I'm having the same problem too.  This fitbit was a replacement for my Charge 4 that died before it's warranty was up and now I'm having problems with this one too.  My last 3 fitbits have all died or had major problems before the end of their first year and I'm getting sick of dealing with it.

[EdsonFitbit]

It's great to see you in the Fitbit Community, @Atillotson @RG42 @fmsilk.

Thanks for the time you spent trying to resolve the difficulties you experienced with your Fitbit Charge 5.

@Atillotson According to our records the Customer Support has recently provided assistance to you. Hope the issue gets resolved after following their instructions.

@RG42 @fmsilk To resolve syncing issues, we recommend following these troubleshooting steps.

In addition, you can set up your Tracker as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you see any error message, please attach a screen shot for further investigation.

Hope this helps.

[fmsilk]

I've read and performed all troubleshooting already.  Otherwise I wouldn't have posted that I'm having the same problem... the original person who posted also did all the troubleshooting.  My fitbit (3 weeks old or so) has just randomly stopped syncing at least once a week since I got it.  Each time, I have to delete it and reset it up and it takes 10 to 15 tries, rebooting both my phone and fitbit several times before it works.  Then I have to go through and change my exercise settings and everything else that gets deleted as well.  It's not worth the time I'm spending after the money I spent on it.  I'm about ready to ask for a refund so I can buy something halfway reliable that I don't have to re set up each week.

[EdsonFitbit]

Thanks for your response, @fmsilk.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Lisamlh]

I also can't synch n update the tracker software. Very frustrating here. 

[EdsonFitbit]

Welcome to the Fitbit Community, @Lisamlh.

I noticed that you've contacted Customer Support. If after following their troubleshooting steps you continue having difficulties please let them know in order to get further assistance.

Have a nice day.

[Thenewman]

It has been returned Sent from my Galaxy

[Loz79]

It might help if you actually sorted the problem rather then doing nothing as I’ve only had my Fitbit charge5 for 4 months and I have have done everything to sync my watch and nothing works it has been like this for a few days what a waste of money and a rip off company won’t be recommending or buying from you again 

[fmsilk]

I agree.  What's the point of a community help site if all you get is a standard answer/link to an article you've probably already read or redirection to "customer service"?  That's not help.  There's not even any attempt to troubleshoot or find out if people having the problem have anything in common. 

[Lisamlh]

Yes, I chat with them online, but it still didn't solve the problem. I can't even use the watch that still read 1 March. This morning, it found the charge 5 on my mobile, but just wouldn't give me the 4 number code. I again shut down the phone, reinstall the umpteen times, and still, it didn't work. 

[Lisamlh]

I agree, wouldn't recommend anybody to buy. 

[Adamholden]

Have same problem with Charge 5 and Luxe. Both less than 12 months. Did get through to customer support and gave me dame rubbish as all you lot have been given. Even asked me to fill out Customer Sat Survey. I suggested they stick it where the sun doesn't shine. I would have had more sense talking to a stick. Basically every Fitbit I have had has failed, even worse since Google got hold of them. Need to post how bad they are on every social media site warning and prospective buyer off and suggest they buy a decent smart watch or tracker and not Fitbit