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Cannot add cards to Wallet app on Charge 5

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‎10-27-2021 13:23 - last edited on ‎11-01-2021 18:24 by Fitbit Moderator

‎10-27-2021 13:23 - last edited on ‎11-01-2021 18:24 by Fitbit Moderator

it seems the banks that they work with is very limited in the uk. none of the big boys . very dispapointed. a bit of a useless app

 

Moderator Edit: Clarified subject

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‎11-01-2021 18:41 - last edited on ‎04-28-2026 09:55 by Fitbit Moderator

In response to Rich_Laue

‎11-01-2021 18:41 - last edited on ‎04-28-2026 09:55 by Fitbit Moderator

Hi @paulau1. Welcome to the forums. @Rich_Laue Thanks for sharing your insights.

@paulau1 Thanks for sharing your feedback about the Fitbit Pay feature. I understand your point of view about not supporting more UK banks, and I;m sorry for this inconvenience. Because our team keeps expanding our bank partnerships that support Fitbit Pay, try contacting your bank in a private communication or on social media and tell them that you want to use Fitbit Pay to make contactless payments from your Fitbit device. Take in mind that it’s up to your bank to decide if they want to support Fitbit Pay.

Our developers strive to improve the Fitbit Pay experience, and they're interested in hearing more about the banks you want to see in the future. I'd encourage you sharing the name of your bank in the Feature Suggestions board, and vote for other ideas suggested by our members.

See you around.

View best answer in original post

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‎10-27-2021 17:33

‎10-27-2021 17:33

While fitbit, can let the banks know, the final decision to handle fitbit pay is up to the bank. 

Best Answer

‎11-01-2021 18:41 - last edited on ‎04-28-2026 09:55 by Fitbit Moderator

In response to Rich_Laue

‎11-01-2021 18:41 - last edited on ‎04-28-2026 09:55 by Fitbit Moderator

Hi @paulau1. Welcome to the forums. @Rich_Laue Thanks for sharing your insights.

@paulau1 Thanks for sharing your feedback about the Fitbit Pay feature. I understand your point of view about not supporting more UK banks, and I;m sorry for this inconvenience. Because our team keeps expanding our bank partnerships that support Fitbit Pay, try contacting your bank in a private communication or on social media and tell them that you want to use Fitbit Pay to make contactless payments from your Fitbit device. Take in mind that it’s up to your bank to decide if they want to support Fitbit Pay.

Our developers strive to improve the Fitbit Pay experience, and they're interested in hearing more about the banks you want to see in the future. I'd encourage you sharing the name of your bank in the Feature Suggestions board, and vote for other ideas suggested by our members.

See you around.

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0 Votes