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Change 5 not charging

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‎01-07-2023 11:53 - last edited on ‎01-11-2023 05:45 by Moderator Alum

‎01-07-2023 11:53 - last edited on ‎01-11-2023 05:45 by Moderator Alum

I have a new Charge 5. 
charged it fully last weekend. Was down to 13% this morning so attached the charger. It intermittently begins to charge but only for a few seconds. I have tried restarting. 
Any suggestions greatly appreciated 

 

 

Moderator edit: format

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‎01-11-2023 05:44 - last edited on ‎12-03-2024 10:30 by Fitbit Moderator

‎01-11-2023 05:44 - last edited on ‎12-03-2024 10:30 by Fitbit Moderator

Welcome back to the Community forums, @Jill555. 

Thank you for the information provided regarding the issue you're experiencing with your Charge 5. 

If this is related to the battery, please make sure that you've followed the steps provided in this article, as this has been useful for other users. 

If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here. 

I'll be around in the Community. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
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‎01-11-2023 12:42

‎01-11-2023 12:42

I would also make sure that you have the latest Charge 5 firmware version.

https://help.fitbit.com/articles/en_US/Help_article/1871.htm

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

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‎01-11-2023 15:35

In response to DavideFitbit

‎01-11-2023 15:35

I bought my ftaher a charge 5 last year and without warning it will not charge, activate or function in anyway.

I have attempted the restart [connecting to charging cable and pressing the button 3 times] but to no avail.

 

My father re-subscribed to premium thinking it had stopped the watch working and it is annoying and frustaring, as i bought the watch so he could monitor his helath etc given his age.

 

Please help and advise.

 

many thanks

Paul

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