help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 Straps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2023 04:27

‎01-10-2023 04:27

I find it odd that you cannot purchase the  original strap (Charge 5). Only alternative straps are listed.

I would like to purchase a second strap similar to the original silicone one but only Sport models are available in silicone. I'm sure Fitbit are missing out here on sales.

Best Answer
0 Votes
4 REPLIES 4

‎01-10-2023 13:36

‎01-10-2023 13:36

Hi @dwmw  isn't the original band the infinity? click to see.   

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎01-11-2023 02:35

In response to Odyssey13

‎01-11-2023 02:35

Hi, Thanks for this - unfortunately the UK Fitbit website does not sell it which Fitbit have confirmed as not available in UK.

Strange how they sell to US but not to UK. I also thought they were all shipped out of Netherlands.

Suppose I could always order on US website and pay taxes and shipping.

Thanks again for your help.

Best Answer
0 Votes

‎01-11-2023 07:48

In response to dwmw

‎01-11-2023 07:48

@dwmw  I've asked a Fitbit Moderator to stop by to address this with you. They will know where you can find a strap in the UK. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎01-11-2023 18:01

In response to Odyssey13

‎01-11-2023 18:01

@Odyssey13 Thank you for your help. 

 

@dwmw A warm welcome to the Community ! Thank you for your feedback and comments. 

Depending on your location we have different warehouses, where we ship/send our products from. 

 

If you couldn't find anything of your liking on our store, or is not available at this time, please have a look at our authorized retailers in the UK. You could check with them if they have what you need. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer