Change 5 won’t sync

[Johnb666]

Worked fine yesterday, will not sync charge 5 today. Nothing else changed.

[RiekoC]

As far as I can tell, this is not a systemwide issue like what happened several months ago when many of us couldn't sync our Charge 5 devices.

If you've already tried all the troubleshooting procedures for this issue (Troubleshooting when Fitbit won't sync  ), I suggest you contact Fitbit support, preferably via chat. They will have you repeat the troubleshooting procedures. When they confirm that your device does not return to normal operation and is still under warranty, they should send you an offer to replace the tracker/pebble or a discount on a different device (discount is on full price, even if the device is on sale). According to the posts I've seen, if your warranty is expired then they should send a discount on a replacement. 

[vic7790]

Same here today.

[Msbech]

This is what just happened to me yesterday.  I was sent a replacement 10 months into my warranty period.  The replacement only lasted 3 months, which put it one month out of the warranty period.  They sent me a discount for a new one, not applicable to the Google Pixel watch.  Not sure I will stay with Fitbit any longer.  Every one of my friends who has the Charge 5 has had this exact problem.

[Suz2022]

Same here!

[Sak51]

Same here, hasn’t sync’s in over 24 hours. Tried everything they suggest and no go.