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Charge 5 Bands- Breaking

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‎09-28-2021 07:18 - last edited on ‎09-28-2021 17:21 by Moderator Alum

‎09-28-2021 07:18 - last edited on ‎09-28-2021 17:21 by Moderator Alum

My new Fitbit 5 only 3 days old...the band already broke.  I have tried to connect with support and they send me to a warranty site, but the url keeps crashing and will not accept my information.

 

Frustrated with new band update.

 

 


Moderator edit: subject updated for clarity

Best Answer
4 REPLIES 4

‎09-28-2021 17:20 - last edited on ‎02-28-2025 13:31 by Fitbit Moderator

‎09-28-2021 17:20 - last edited on ‎02-28-2025 13:31 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Fit5User. 

Thank you for sharing your feedback and that you experienced this inconvenience with your Charge 5. 

It seems that you've contacted the Customer Support team again and they've provided you with some instructions. If you continue to have any problem with the link they sent you, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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Best Answer

‎02-03-2022 16:44

‎02-03-2022 16:44

I’m now on my third Fitbit because of this same issue.  I started with a Charge 4 that I bought from Best Buy and the band started breaking free from top of the watch body within 2 days.  Within 5 days a piece of plastic broke off so that the band would no longer attach at all so I took it back to Best Buy and they swapped it out.  The new one did the same within 3 months, rendering it unusable.  So when the Charge 5 came out, I bought one thinking maybe this issue has been fixed.  Got the Charge 5 just before Christmas and the band is already breaking away constantly, so it’s only a matter of time before this one breaks completely, too.  So disappointed because I love Fit Bits, I just can’t seem to find one that will stay on my wrist!

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0 Votes

‎02-03-2022 16:53

In response to BJS80550

‎02-03-2022 16:53

Hello @BJS80550 

 

This isn't the ideal solution, but if you have problems with the Fitbit connectors breaking but still want to keep using them, there are some 3rd party straps on Amazon that completely encompass the pebble part, so you don't need to involve the connectors.

 

I'm attaching a link to an example, but if you search you should be able to find more I think.

 

Rugged bands 

 

I hope that helps a bit.

Best Answer
0 Votes

‎02-03-2022 18:40

In response to Wibby

‎02-03-2022 18:40

Thanks for the suggestion, I hadn’t seen these bands before. 

Best Answer