Charge 5 Battery Life Gone

[Phdrunningchick]

I have tried searching for this topic and seached for how to turn off autosync on the IPhone app. Can't find it. I've owned a Charge 5 for less than an year and have had great battery life until in last week. Overnight it was lasting for a week to draining in 36 hours. I have no clue what happened or what settign might have been changed accidentally. 

Moderator edit: updated subject for clarity. 

[Briddy]

Fitbit replaced my charge 5. No quibbles. So far, so good with battery now. I can use it for about 7 days before a charge is needed. The new charge 5 was sent in a Google plastic bag. No box.

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[rockfruit]

Disable auto update, and don't update the app and firmware manually, just
keep on using it with what firmware it came with. That's what i did with my
replacement and it's been running ok for 7 days since December 2022.

[11570665]

I'd love to send mine back to Fitbit. I can't find their address anywhere. I know from their tech support that they don't have a repair facility anywhere, so if your device died, unless you have a receipt somewhere (so they send you a replacement) you pretty much have to throw away your dead device. Charge 5 is mine. Destined to the trash bin.

[Briddy]

If you have access to a computer , sign into the Fitbit site and you can
use the contact us function which enables you to speak to a person. They
then emailed me the postage details and the pieces to stick on the item to
return it. I had to send it to the Netherlands. No UK offices which is a
pain.

[Kurvaanyad]

Hi, thanks for sharing. Have the same issue since yesterday. Suddenly the battery  drains in 4-5 hours after an ugly update in the app that I don’t want anyway. I have been using the watch for 6 months only. I tried to contact customer support, but it is inaccessible, there is an issue reaching them, the app says… are there any news?

[Kurvaanyad]

A wise decision, I had many issues with various fitbits, all unsolved and customer service was not helpful for me at all. Don’t buy this brand. 

[Kurvaanyad]

The issue happened to me just 2 days ago, after a terrible update on the app. This article is from April, any news what Fitbit did to solve the problem? Thanks. 

[Redhawk001]

Fitbit has done nothing for me on this issue. After about 9 emails back and forth, a couple of phone calls, I just gave up. I am never using this brand again. I have bough another watch from a different brand. After asking for a refund, all emails just stopped. I have read from the fitbit community that this issue started almost 2 years ago. Fitbit has done nothing resolving this issue. I am very disappointed as I just bought this fitbit 5 just 9 months ago.

[11570665]

I called customer support and insisted I return the charger 5. They sent me a pdf with a usps mailing label. I mailed it bsck to them. They’ll either fix it or send me another one. I don’t think they have a repair center, though …

[CannaLucente]

Exactly the same going on for me. Used to last a week or more until mid last week and then, suddenly, 1 day max. This morning I contacted the support, they made me reset it, which I did. In 12 hours battery has gone down from 100% to 51%.

They said to wait for it to die and contact again. Let's see...

[CannaLucente]

Interestingly last night only lost 17% (which is still way more than usual, but definitely less than the past 3 days). Did anyone notice any changes? Can it be related to the new app? I am on Android. Is the problem affectiong iOS users as well?

[Hudalimardan]

I think from what I have read and seen this is majorly effecting iOS users
more than Android, and yes after the recent app update the battery drainage
has been less.....

[Hudalimardan]

I think iOS users have had more problems than Android users from what I have read.

And yes since the latest revamp of the app, battery life has improved.

[CannaLucente]

Update: Fitbit have acknowledged the tracker was misbehaving and, as it was still under warranty, they offered me either free replacement or 50% off a new one. I would have got the Charge 6 but it's excluded from the discount. So I went with the replacement. Received it in less than 2 days.

Well done Fitbit!

[Getting.there]

Just joining the chat since I'm having the same issue. A few days ago,  suddenly my fitbit wouldn't even turn on (I thought it died but the screen was totally unresponsive even on the charger) then I contacted customer support and finally got it to respond to the charger,  but the full charge only lasted a few hours! They gave me a discount code but I can't use it on the charge 6 and the charge 5 is no longer on the website so what am I supposed to do?

[Getting.there]

Mine is past warranty and they offered me a discount but I'm not sure what I'm supposed to do with it if it doesn't apply to the charge 6 and I can't find the charge 5 on their website. 

[Kurvaanyad]

Good for you. May I ask which country are you located? Because they offered me free replacement or a 50% discount gor a new model. I asked the replacement, but nothing happens ever since. They promised to send an email when the watch is dispatched, but no news since 5 days. Wrote them to ask the status, but no answer. I definitely won’t buy a new one, even with discount, as this is my second Fitbit that broke within 6 months. 

[Kurvaanyad]

Which revamp, when was this released? My battery started to die exactly after the latest revamp a week ago. I also run it on iOS, and the revamp totally changed visually the  app interface too - for a terrible one that I don’t like at all. Plus killed the battery. Is there any fix to that? Thanks.

[Leebie75]

My charge 5 has started draining battery quickly over the last week or so! Was totally dead overnight Monday (with little warning), so fully charged on Tuesday and died again overnight last night! I was getting around a week on a full charge, but now I'm lucky if I get 3 or 4 days, and I'm not a big exerciser, or using it for lots of notifications! It's coming up for a year old, so I'm worried it's about to die as it's just out of warranty!

[CannaLucente]

Same for me. My suggestion is reach out to support, they will do some tests lasting a few days and then diagnose if there is something wrong. Good luck!