Charge 5 Battery will not hold charge

[Karen.O]

My  Charge 5 will  Charge but after about 2 hours the battery is low at 5%. I can't really use it for anything. There are no outstanding updates. How do we fix this?

Moderator edit: format

[DavideFitbit]

Hi, welcome back to the Community forums, @Karen.O. 

Thank you for all the information that you've shared about this inconvenience with your Charge 5. 

Battery life can vary depending on how often you use some of the features available with the device, but it should be lasting for only 2 hours. Letm know if you're using the GPS, as this is often one of the features that makes the battery drain faster. Before considering other options, please make sure that you've followed the steps provided in this article to improve battery life in general. 

In addition, the team is aware of a battery drain issue affecting some Charge 5 devices in which the built-in GPS chip may remain active after ending a GPS-enabled exercise and they've working on an update to fix the issue. In the meantime, it is recommended to try a three pulse restart. Please note the following:

• If you use GPS to track your exercise, use the Phone GPS setting on your tracker to preserve battery life. For more information, see How do I use GPS on my Fitbit device?
• We’ll work to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

I'll be around. 

[Karen.O]

Thank you for the information. Unfortunately even with the GPS turned off
my fit bit will not hold a charge. I am not sure I am even getting 2 hours
out of the battery at this time.

[Marissa3209]

I have communicated with three different customer service reps in this regard over the past few days. I've disabled ALL of the things that allegedly were causing battery power to lower. It worked just fine until Saturday, 7/23. I have insurance, have had the device for less than six months, and a premium app membership. The device just not working and waiting for some change isn't enough. "Make sure to keep your app and device updated" is not help when the device dies the moment you unplug it from the charger. What is the company going to do about this? 

[Karen.O]

I have gone through all thier trouble shooting after they already confirm
they know this is a problem. Then given a case number and told to call back
in 24 hours if there is still an issue. Not impressed

[Stubbs100]

Unfortunately i now have the same issue. I brought my charge 5 in Dec-21 and have been using it successfully up until last week with all functions including GPS enabled. The battery would last up to 5 days with most features enabled and heavy usage with walks, cycle ride and general exercise. Last week it started draining in the space of 2 hours. Fully charge after a reboot and within 2 hours drained. I've been through support who gave me the usual switch everything of link as GPS will drain the battery. I was told a replacement would be sent but their systems were down so expect an email. No email arrived, contact support again and they told me I would have to wait for technical support to determine the cause, something i believed they had already done. I see there is an update for battery drain issues, but don't get why  it's been fine for nearly 8 months and now suddenly doesn't work. Very odd.

[DeMillePaula9]

I am having the same problem with my Fitbit charge 2 . Thanks 

[DavideFitbit]

Hi everyone, thank you for all your replies and for sharing these updates. 

In addition to all the steps mentioned earlier, keep in mind that a new firmware version was released recently and this should address the problem with the battery of Charge 5 that is draining too fast. You should be receiving the update soon as well and you can find more instructions in this article on how to complete it. 

If you already tried all the step mentioned earlier and you continue to have the same problem after the update, I do recommend that you continue the communication with the Customer Support team so they can provide you with the next steps. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around. 

[Karen.O]

Unfortunately I have done all that and got a claim number and called back
and did what what was asked and then was advised I would get an email from
warranty within 24 hours and that was Tuesday. It is now Saturday.

[Stubbs100]

Im pleased to say Google have sent a replacement Charge 5, let's hope this one lasts a bit longer.