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Charge 5 Black screen

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‎04-01-2022 06:27

‎04-01-2022 06:27

Hello. My charge 5 is showing black screen.  I have forced restarted many times. It did come on to life but again went black. It has life because it is recording the steps. But just so annoying. Can’t see the screen for anything. How to fix it? 
Help!!

Best Answer
9 REPLIES 9

‎04-02-2022 19:09

‎04-02-2022 19:09

It's dead. The battery may have very little power. Charging it won't work, contact Fitbit Support.

Best Answer

‎04-02-2022 19:28

‎04-02-2022 19:28

I have the same issue just today, but now it’s not even tracking steps. It has been on the charger for several hours. I’ve done the forced restart many times, the logo flashes once, then nothing. 

Best Answer

‎04-02-2022 22:28

In response to KatBaum

‎04-02-2022 22:28

I am having the same problem too.

 

I have  restarted  several times. 

Best Answer

‎04-17-2022 12:27

‎04-17-2022 12:27

One thing. It's impossible to replace the battery in a charge 5. It's sealed TIGHT.

Best Answer

‎04-21-2022 18:34

In response to KatBaum

‎04-21-2022 18:34

Do you have warranty? Call Fitbit and tell them the issue. They will ask you to make the video and send them of the problem. Then they will send the new device only in few days. That’s what they did it for me 

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0 Votes

‎04-21-2022 21:36

‎04-21-2022 21:36

My charge 5 is only 5 months old and it did the same thing 2 weeks ago. I also have a warranty that I paid for.  Usually in the past they would help you fix it over the phone, take a picture of it and send it to them and then send a replacement out the next day only to arrive in a couple of days.  I called them 2 weeks ago and they had me sent my fitbit back to them and said that when they received it they would send out another one.  I inquired about it a few days ago and they still hadn't received it.  So here I sit without a fitbit for 2 weeks.  Things have changed with this company, I am very disappointed especially if we are all having the same problem then there is something wrong with the charge 5. I should not have to wait this long for a replacement when I have a warranty and this is an on going problem with the charge 5.

 

 

Best Answer

‎04-21-2022 22:04

In response to ReikiMasterTch

‎04-21-2022 22:04

Is your charge 5 black screen or stuck on the battery display ? 
mine they asked me to video it. 

Best Answer

‎04-22-2022 06:17

In response to Ninasharma

‎04-22-2022 06:17

I had a black screen and tried to reset it 29 times and it won’t keep a charge.  Customer service won’t help me as far as sending me out a new one. The one I sent back that doesn’t work is lost in the mail, stuck somewhere in Fed x land. It was only 5 months old 

Best Answer

‎06-08-2022 04:57

In response to ReikiMasterTch

‎06-08-2022 04:57

same issue as reported in this thread. i sent the fitbit charge5 back to european support center today

Best Answer