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Charge 5 - Bluetooth doesn't see device

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‎11-09-2021 17:50 - last edited on ‎11-10-2021 07:05 by Moderator Alum

‎11-09-2021 17:50 - last edited on ‎11-10-2021 07:05 by Moderator Alum

New Charge 5.  Wouldn't sync.  Turns out my phone doesn't find the Charger when scanning for wi-fi devices.  It is 100% charged.   I've tried plugging it into the charger.  I've restarted my phone and the app.  I did the suggested, press charger the times with 1 second between depressions and wait 4 seconds, tap twice.  Display indicates 100% charged but Charger is not found.  Should I send it back?  Or am I missing something?  Oh, yes, I have the mobile app on my phone.  The sync doesn't work, because my phone doesn't see the Charger.  And yes, my phone sees other wifi devices.

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‎11-10-2021 07:05 - edited ‎11-10-2021 09:25

‎11-10-2021 07:05 - edited ‎11-10-2021 09:25

Hello, welcome to the Fitbit Community forums, @Fool4fibers.  

 

Thank you for all the details that you've provided regarding the inconvenience that you've been experiencing with your Charge 5. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed or provide you with more instructions. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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