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Charge 5 Built-In GPS not connecting / losing connection

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Hi,

 

I am regularly having issues with my Charge 5 picking up a GPS signal on the in-built GPS. I have tried changing between "Built-In" and "Dynamic", I have tried resetting the device immediately before using it, the battery charge level is high (50% to 80%+), but it's just refusing to connect, even after waiting 10 minutes.

 

I'm not in a weak GPS area as I have other devices which connect to a signal within 15 to 20 seconds and have no problem holding the signal, so it's definitely the Charge 5 which is at fault.

 

I'm running the latest firmware. The app is also the latest version on Android.

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Mine always says connecting when I have it on “built-in” mode,  until I start the activity, then it connects. - it then records very inaccurately.

 

On Dynamic it usually says connected before I press start ok the activity, - it appears to log my position more accurately when it uses my phone’s gps. 

(edited so it makes sense)

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