help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 Can't charge up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-28-2022 04:55 - last edited on ‎11-01-2022 07:17 by Moderator Alum

‎10-28-2022 04:55 - last edited on ‎11-01-2022 07:17 by Moderator Alum

cant charge up

 

 

Moderator edit: subject updated for clarity

Best Answer
1 REPLY 1

‎11-01-2022 07:17 - last edited on ‎02-19-2025 10:04 by Fitbit Moderator

‎11-01-2022 07:17 - last edited on ‎02-19-2025 10:04 by Fitbit Moderator

Welcome back to the Community forums, @Dianascott123. 

Thank you for the information provided regarding the issue you're experiencing with your Charge 5. 

If this is related to the battery, please make sure that you've followed the steps provided in this article. If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here using the charging cable. 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes