Charge 5 - Data missing from app

[Joy1967]

My steps page is blank. I have an iPhone, if I delete the app it looks like I lose all my data (which I really do not want to do). Please advise 

Moderator edit - Updated subject for clarity 

[MarioSFitbit · Accepted solution]

Hi @Joy1967 nd warm welcome to the forums. 

I appreciate your message and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. I will post any updates about this situation.

Could you please try to uninstall / reinstall the app ? This one time exception workaround worked for some users, without any information loss. 

To do so, please try to:

1. Logout.
2. Uninstall the Fitbit App.
3. Reinstall the Fitbit App.
4. Login.

Thank you for all the feedback given.

[RiekoC]

Hello @Joy1967 

You won't lose any data when you uninstall, then re-install the Fitbit app. Your data will re-appear when you log back into the app. You can do a manual sync to make sure that any tracked data will be uploaded to your account on the Fitbit servers.

[Joy1967]

Ok I “deleted” the app .. then reinstalled and it worked. Thank you 

[Tdjm]

I also deleted/reinstalled the app and glad I didn’t lose 14 years of data!  It worked!  The missing info on the app Home Screen (hourly activity and sleep schedule) for over a week, is now working!