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Charge 5 - Data missing from app

Tuesday - last edited yesterday by Fitbit Moderator

Tuesday - last edited yesterday by Fitbit Moderator

My steps page is blank. I have an iPhone, if I delete the app it looks like I lose all my data (which I really do not want to do). Please advise 

 

Moderator edit - Updated subject for clarity 

Best Answer
2 REPLIES 2

yesterday

yesterday

Hi @Joy1967 nd warm welcome to the forums. 

I appreciate your message and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. I will post any updates about this situation.

Could you please try to uninstall / reinstall the app ? This one time exception workaround worked for some users, without any information loss. 

To do so, please try to:

1. Logout.
2. Uninstall the Fitbit App.
3. Reinstall the Fitbit App.
4. Login.

Thank you for all the feedback given.

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer
0 Votes

yesterday

In response to MarioSFitbit

yesterday

Hello @Joy1967 

You won't lose any data when you uninstall, then re-install the Fitbit app. Your data will re-appear when you log back into the app. You can do a manual sync to make sure that any tracked data will be uploaded to your account on the Fitbit servers.

Rieko | N California USA MBG PE

Best Answer