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Charge 5 Stopped Working

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‎05-09-2025 08:35 - last edited on ‎05-09-2025 19:19 by Fitbit Moderator

‎05-09-2025 08:35 - last edited on ‎05-09-2025 19:19 by Fitbit Moderator

Charge 5 stopped working, tried resetting numerous times without success. Tried disconnecting the device from the app then reconnecting again no luck, tried contacting the support team, again no luck although I do have a reference

 

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‎05-09-2025 19:29

‎05-09-2025 19:29

Hey @Timj586, welcome to the Fitbit Community! 

I'm sorry to read about this issue you're having with your Charge 5. All the steps you've already taken are more than helpful!

Since you have already contacted our support team, my best advice is to keep talking with them. Note that they have some additional tools that can make the process easiest for you.

If you have any questions about the resolution of your case, feel free to contact them back! 

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