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Charge 5 Dead

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‎01-14-2023 05:46 - last edited on ‎01-14-2023 08:55 by Moderator Alum

‎01-14-2023 05:46 - last edited on ‎01-14-2023 08:55 by Moderator Alum

My Charge 5 died suddenly this morning. It was fully charged and working fine until about 30 minutes ago. I have tried all of the steps mentioned in other posts in the community and none of it has worked. The device is about 9 months old. 

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‎01-14-2023 08:54

‎01-14-2023 08:54

Hi, welcome to the Fitbit Community forums, @tlrules5.  

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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