Charge 5: ECG APP Crashing

[Hogrid]

When I first got my charge 5 it was working fine with the ECG app, lately though it is auto rebooting immediately after using the ECG. Any idea why this is happening, or what I can do to fix it. I tried googling for a solution but could not find anything. 

[Talahthas · Accepted solution]

Welcome to the Fitbit community, @Hogrid!

Sad to hear that your Charge 5 isn't working properly. As a first step I'd suggest restarting your device following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

[Hogrid]

Thanks this worked.

[Talahthas]

You're welcome, thanks for your feedback!

If you have any more questions, do not hesitate to come back, @Hogrid.