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Charge 5: ECG APP Crashing

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When I first got my charge 5 it was working fine with the ECG app, lately though it is auto rebooting immediately after using the ECG. Any idea why this is happening, or what I can do to fix it. I tried googling for a solution but could not find anything. 

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Welcome to the Fitbit community, @Hogrid!

Sad to hear that your Charge 5 isn't working properly. As a first step I'd suggest restarting your device following these instructions:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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Welcome to the Fitbit community, @Hogrid!

Sad to hear that your Charge 5 isn't working properly. As a first step I'd suggest restarting your device following these instructions:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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Thanks this worked.

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You're welcome, thanks for your feedback!

If you have any more questions, do not hesitate to come back, @Hogrid.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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