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Charge 5 ECG not working

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‎09-13-2023 14:24 - last edited on ‎09-15-2023 10:54 by Fitbit Moderator

‎09-13-2023 14:24 - last edited on ‎09-15-2023 10:54 by Fitbit Moderator

The side pads or buttons my my charge 5 are no longer working. When I try to perform an ecg scan it doesn't ever register that I even put my fingers on the sensor pads. I have reset my Fitbit and rebooted my app, uninstalled ecg, reinstalled ecg, and updated my Fitbit. Anyone know if this is fixable? It has been working fine for almost a year and just now stopped working. I got it second hand fall 2022, so I'm sure it wasn't an error of the previous user since it used to work perfectly for me.

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-13-2023 15:15

‎09-13-2023 15:15

@Mwhite23 

Try moistening your finger tips when doing the ECG or EDA scans.  If your fingers are too dry, the sensors can't get a good connection.

Gary D.| Feeding Hills, MA MBG PE

Pixel Watch 3, Pixel Watch 4

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‎09-15-2023 10:14

In response to gdio53

‎09-15-2023 10:14

Moistening my fingers did not help. Still not working.

 

 

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