Charge 5 battery is draining quickly

[Bmargery]

I charge the battery of my charge 5 completely and less than 1 hour it is empty again.

This started today...had no problem before ?

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Bmargery!

Sad to hear you're having issues with your Charge 5. As a first approach to hopefully get things fixed, I'd suggest restarting it.
Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

I'll keep my fingers crossed.

[MarreFitbit]

Hi there, @Bmargery. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @Talahthas I appreciate you've taken the time to help out here. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[jaeryee]

I have Charge 5 with the same issue—100% to  4% in less than 1 hour.  absolutely un-useable.

I contacted the helpline and they offered me a 35% discount code for my next purchase.

This is nonsense.