Notifications are not working properly on Charge 5

[mazric]

I am having to constantly delete the app and reinstall as my notifications keep stopping.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @mazric. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5 and taking the time to troubleshoot it before reaching out. 

In addition to the steps you've done so far, please try the steps below in the order listed:

• Unpair your Charge 5 from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5 again.
• Set up notifications on your Charge 5 again.

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Nevertheless, I've seen you contacted our Support Team after posting here and they're now helping you. 

I hope we can solve your issue soon. 

[nrthrngurl]

I am getting calls, no text notifications on Charge 5.  I have repeated the above instructions 3 times.  Everything is exactly how it's supposed to be.  New iphone 13. Again, all notifications are turned on.