help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 ECG not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-13-2023 14:24 - last edited on ‎09-15-2023 10:54 by Fitbit Moderator

‎09-13-2023 14:24 - last edited on ‎09-15-2023 10:54 by Fitbit Moderator

The side pads or buttons my my charge 5 are no longer working. When I try to perform an ecg scan it doesn't ever register that I even put my fingers on the sensor pads. I have reset my Fitbit and rebooted my app, uninstalled ecg, reinstalled ecg, and updated my Fitbit. Anyone know if this is fixable? It has been working fine for almost a year and just now stopped working. I got it second hand fall 2022, so I'm sure it wasn't an error of the previous user since it used to work perfectly for me.

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎09-13-2023 15:15

‎09-13-2023 15:15

@Mwhite23 

Try moistening your finger tips when doing the ECG or EDA scans.  If your fingers are too dry, the sensors can't get a good connection.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer

‎09-15-2023 10:14

In response to gdio53

‎09-15-2023 10:14

Moistening my fingers did not help. Still not working.

 

 

Best Answer
0 Votes