Charge 5 ECG not working

[Agreen0]

So when I try to use the ecg functionality I get asked to put ny fingers on the side of the device but it doesn't seem to recognise that I have done this and I get the same flashing blue light.

I have deleted the ecg app and re-installed I have also done the same with the fitbit app on my phone. I have connected my sons device to my phone and this works fine so I am fairly sure its the charge 5 itself

Moderator Edit: Formatting.

[RiekoC · Accepted solution]

Hello @Agreen0 

One of the tips I've seen is to moisten your fingertips before touching the sides. If your fingertips are too dry, the device doesn't recognize your touch. 

I see that you've tried uninstalling & re-installing the ECG app as well as the Fitbit app. Have you also restarted your Charge 5? That's often a recommended troubleshooting step for several issues. 

[Agreen0]

Hi,

I have tried all those steps without success. I think its actually an issue with my device.

[RiekoC]

Hi @Agreen0 

Hmmm.... It does sound like your device might be faulty. You should contact Fitbit support (<-- click link). 

Just be aware that you might not get through right away. Apparently, we are also currently dealing with a system issue impacting the Fitbit app. The app has crashed on me several times today. 

[Agreen0]

Looks like the app is down, can't even login.  Oh well hope they fix it soon. I have already logged a ticket and it has been escalated to senior support.