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Charge 5 Firmware update has broken the device

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‎07-19-2023 05:59

‎07-19-2023 05:59

Charge 5 stuck on Fitbit logo; coz of a firmware update
tried all the solution steps and no use; tried to reach out to the support they confirmed its affecting coz of their firmware update and instead of addressing the issue they say that get a new device. 
Customer Support didn't address the issue nor the right solution and it looks like they don't even know the root cause.

i hope they understand, FITBIT FIRMWARE HAS BROKEN THE DEVICE.

without addressing this issue support is side tracking it with a resolution to buy a new device. can FITBIT guarantee that the new device will not break with the same firmware update? If that is the case, how come the firmware is device specific?

Best Answer
1 REPLY 1

‎07-19-2023 05:55

‎07-19-2023 05:55

tried all the solution steps and no use; tried to reach out to the support they confirmed its affecting coz of their firmware update and instead of addressing the issue they say that get a new device. 
Customer Support didn't address the issue nor the right solution and it looks like they don't even know the root cause.

i hope FITBIT understand, FITBIT FIRMWARE HAS BROKEN THE DEVICE.

without addressing this issue support is side tracking it with a resolution to buy a new device. can FITBIT guarantee that the new device will not break with the same firmware update? If that is the case, how come the firmware is device specific?

Best Answer
0 Votes