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Charge 5 Vibrating with Black Screen

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‎07-18-2023 16:54 - last edited on ‎07-19-2023 06:36 by Moderator Alum

‎07-18-2023 16:54 - last edited on ‎07-19-2023 06:36 by Moderator Alum

I went to charge my Fitbit Charge 5 this afternoon and it started vibrating and the screen is black and it will no longer sync with the app.  I checked and think my firmware is up to date. I did the 3 button press on the charger, and ive also tried to change the clock.  Nothing works. It has stopped vibrating now but the screen is still black. 

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‎07-19-2023 06:36

‎07-19-2023 06:36

Hi, welcome to the Fitbit Community forums, @AKH78. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried the three pulse restart. 

I've also been informed that you already contacted the Customer Support team for further assistance with this and it seems they were able to share some instructions with you. In this case, they will let you know how to proceed. 

 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti

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‎07-19-2023 06:36

‎07-19-2023 06:36

Hi, welcome to the Fitbit Community forums, @AKH78. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried the three pulse restart. 

I've also been informed that you already contacted the Customer Support team for further assistance with this and it seems they were able to share some instructions with you. In this case, they will let you know how to proceed. 

 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
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