Charge 5 GPS isn't working

[Proph]

Had a Charge 5 for about 8-months. Full functionality until last weekend.

GPS set to Built In & GPS enabled within exercise category

Error message on screen - unable to establish GPS connectivity.

When synchronised with app (iPhone), exercise shows a blank map.

Contacted support - only recommendation was switch off and restart device.

Suggestions? Comments?

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Proph, welcome, may I suggest you review the GPS settings on your "Charge 5"? Dynamic will connect to your phone's GPS if present but default to the built-in GPS if absent. Built-in GPS has limitations due to the very small footprint of the device antenna, my preference is to always use the phone GPS, a bigger antenna and much less battery drain on your "Charge 5". You may find this article of interest How do I use GPS on my Fitbit device? , I apologise if you have already seen it.

I hope this helps, let us know how you get on.

Cheers

[MarreFitbit]

Hello there, @Proph. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

If you haven't done so yet, please follow @Gr4ndp4's tips and recommendations. Also, note environmental factors including tall buildings, dense forest, steep hills, and thick cloud cover can interfere with your tracker's ability to connect to GPS satellites. If your tracker is searching for a GPS signal during an exercise, you’ll see “ connecting” appear at the top of the screen. If Charge 4 can't connect to a GPS satellite, the tracker stops trying to connect until the next time you start a GPS exercise. For best results, wait for Charge 4 to find the signal before you start your workout.

Nevertheless, please feel free to contact our Support Team back for further assistance. Since you've already reported this matter to them, best way to get this issue solved is to continue the troubleshooting steps with them. 

[Proph]

Gr4ndp4

Thanks for the suggestion. I should have shared that it had previously been in Dynamic Mode when it stopped working, and I changed to Built In after the restart.

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As a further update. I changed the GPS back to Dynamic before today's walk. Same result.

2-days since contacting FitBit support and still no response.