help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't track my ECG

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2023 13:56 - last edited on ‎06-06-2023 04:15 by Fitbit Moderator

‎06-05-2023 13:56 - last edited on ‎06-06-2023 04:15 by Fitbit Moderator

My Fitbit charge 5 won’t let me do an ECG. It reads error reopen app

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎06-06-2023 03:05

‎06-06-2023 03:05

I have the same problem but cannot find the solution 

Best Answer
0 Votes

‎06-06-2023 04:19

In response to Joyapadd

‎06-06-2023 04:19

Hi there, @JW1309 @Joyapadd. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with the ECG feature. 

As a first approach, I suggest restarting your Charge 5 by following these steps. 

The next thing I recommend is uninstalling your ECG app and then re-installing it.  To uninstall go to your Fitbit app, and from the opening, Today screen click on your profile picture and go to the Account screen. There, please click on your Charge 5 picture and on the next screen choose Gallery at the top and then “Apps”.  Select the ECG app and click uninstall. Make sure you sync your Charge 5 after uninstalling. Then, confirm that ECG is no longer on your Charge 5

Once the above has been done, please return to your Fitbit App Gallery and Apps, and then re-install the ECG app.  Sync your Charge 5 and confirm that the ECG app is back on your Fitbit device.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer