Charge 5 GPS not working properly

[zbox]

GPS not functioning Charge 5

Moderator Edit: Clarified subject

[ManuFitbit]

Hi welcome to the community @zbox. 

Thank you for taking the time to share the inquiry regarding the GPS on your Charge 5. 

Please try to perform to following the recommendations for wearing your device for exercise. For more information, go to How do I wear my Fitbit device?

In addition:

• Try loosening the band 1 notch.
• Make sure your device doesn't touch your wrist bone.
• Wait until GPS is connected to start the exercise.
• Note that if you’re using GPS for the first time in an area, connecting to GPS satellites might take several minutes. Heavily wooded areas and tall buildings can increase the time it takes to connect to GPS satellites.
• If GPS didn’t connect the first time, wait 5 minutes before you start the exercise again.
• (Charge 4, Charge 5, and Charge 6) If your tracker doesn’t connect to GPS satellites, end the exercise, change the GPS mode to Phone GPS, and start the exercise again. To change the GPS mode, go to How do I manage the GPS settings on my Fitbit device?
• To reduce the time it takes for your device to connect to GPS satellites, hold your arm parallel to your body near your head and at least 2 inches away from you when you connect to GPS and start an exercise.

To know more detailed information see: How do I use GPS on my Fitbit device?

[zbox]

THANK YOU SO MUCH!!T