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Charge 5 HR Stress management score breakdown has stopped displaying! Anyone know why?

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‎04-24-2023 13:03

‎04-24-2023 13:03

I wear my fitbit Charge 5, 24/7 I have a premium account and get regular exercise. For some reason the stress score breakdown has gone blank. I have tried a manual reset via the charging cable, but still no breakdown. Can anyone help?

Best Answer
11 REPLIES 11

‎05-07-2023 13:47

‎05-07-2023 13:47

Did you get this fixed at all?

 

I have reinstalled app, deleted user data on the watch, rebooted the watch, no joy.

 

Technical support has been chaotic for 2.5 weeks. They said it was a known issue and to wait for a new software update, but that didn't fix it and anyway it was working fine before so why it just suddenly stopped working isn't clear. I sent them photos but they forgot to look at them, they said they would escalate the case but didn't, they said they would get back to me but didn't etc etc etc. Now they claim my device must not be working properly and I need to buy a new one but it records heart rate, sleep patterns everything absolutely fine.  I get the stress summary number just not the breakdown.  So I don't believe it is the device but something on their side. 

 

Would love to hear if and how you got the issue resolved.

Best Answer

‎05-07-2023 14:13

In response to flicg

‎05-07-2023 14:13

No issue isn't resolved yet despite trying everything they have suggested!

Last time I was in contact I told them I would try the latest suggestion and leave things for a few days before getting back in touch, so iwill be contacting them again soon as the problem isn't resolved.

The only other thing I did notice was the stress score breakdown had disappeared from past readings as well as present.

I would like this issue resolved as its important and also part of the premium package. Keep me informed!

Best Answer
0 Votes

‎05-07-2023 14:20

In response to Delboy

‎05-07-2023 14:20

Interesting. My past breakdowns are still there. I think it is something wrong with the premium subscription because I had a similar problem once, I think I lost access to the premium parts of the Discovery area. They reset premium and it fixed it. So I will ask them to remove premium then reapply it, like a reboot and see what happens. 

Best Answer

‎05-07-2023 14:32

In response to flicg

‎05-07-2023 14:32

Let me know how you get on?

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0 Votes

‎05-08-2023 11:39

In response to Delboy

‎05-08-2023 11:39

Sorry I was wrong, my past stress score breakdowns are not showing in the "Fitbit app" .

Best Answer
0 Votes

‎05-10-2023 14:08

In response to flicg

‎05-10-2023 14:08

Hi have you had any luck with the stress score breakdown yet?

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0 Votes

‎05-10-2023 14:17

In response to Delboy

‎05-10-2023 14:17

Still not.  When I suggested resetting or removing and reapplying my subscription they said to go to Account Settings > Restore my purchases but this hasn't fixed it either so I've passed the ticket back again.

Best Answer

‎05-10-2023 14:19

In response to flicg

‎05-10-2023 14:19

If I can find either of my kids' fitbits and chargers I might try setting that up with my Premium subscription and see if that works.          

Best Answer

‎05-10-2023 14:33

In response to Delboy

‎05-10-2023 14:33

Conkeykid30 said they had him buy a new Fitbit but he still has the problem!  That, plus the fact that it records my heartrate and sleep no problem makes me think it's not a problem with the device.                          

https://community.fitbit.com/t5/user/viewprofilepage/user-id/3525059

 

Can't see that I'll be renewing Premium or recommending the device.  As someone else said, the stress management issue has become stressful!! 

Best Answer

‎05-15-2023 09:47

In response to flicg

‎05-15-2023 09:47

Looks like this issue is ongoing, despite it being promoted by us, and acknowledge by "Fitbit" via Google".  if you have any suggestion's please let me know, other wise keep posting any updates..

Best Answer

‎05-15-2023 10:04

In response to Delboy

‎05-15-2023 10:04

My Charge 4 broke last week.https://photos.app.goo.gl/DFF1dcSrZbhwVWzXA. My husband has a Sense 2 he hasn't used so I uninstalled/reinstalled the app, setup & paired the new device on the app, waited 3 nights, wearing the device to get the data. Still no stress management breakdown. I have pushed the ticket back to Fitbit today.

 

Lesson?  Be very cautious about Fitbit telling you it's a device issue & to buy a new device.

 

I was sceptical about that already as my Charge 4 worked fine, collected heart rate & sleep data etc fine. 8 data ago I asked FB why they thought it was a device issue given the above but did not get a reply.

 

What's the status of your ticket? Have you asked for a partial refund for the tine you haven't had the service? When I did that, that's when they told me to get a new device...

Best Answer