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Charge 5 Heart Rate Monitor showing 20bpm less than normal while running

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‎07-07-2022 08:34

‎07-07-2022 08:34

The same 5KM run I've done 100 times in the last 6 months is now reporting 20-bpm less than normal the last 2 weeks. Typically my slow jog (120bpm) accelerates into a run (140-150bpm), but the Charge 5 is reporting 101bpm (slow jog) -125bpm (fast run).

I typically use the same wristband hole setting (but now I've tried to experiment to see if the BPM would improve) and tried rinsing the Charge 5 with water.
Any tips to get the heart rate accuracy back?

10.0.0.0.1 192.168.1.254
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‎07-08-2022 06:18 - last edited on ‎03-13-2024 08:30 by Fitbit Moderator

‎07-08-2022 06:18 - last edited on ‎03-13-2024 08:30 by Fitbit Moderator

Welcome to the Fitbit Community forums, @micchon. 

Thank you all the information provided about this issue with your Charge 5 and for confirming that you already tried a few troubleshooting steps.  

It seems that you already tried the steps suggested in the Community forums to improve the accuracy of heart rate information. In this case, if you already tried the steps mentioned in this thread and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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