help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 - Heart Rate sensor isn't working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-21-2022 19:25

‎09-21-2022 19:25

I've been trying to look up solutions and haven't found one yet.  My heart rate sensor on my Charge 5 is not functioning (green light isn't coming on and no data shows on watch).  I've tried restarting the watch and I've checked the settings on the watch (it is turned on).  Anything else to try?  Thanks.

Best Answer
3 REPLIES 3

‎09-23-2022 07:17 - last edited on ‎12-13-2024 15:53 by Fitbit Moderator

‎09-23-2022 07:17 - last edited on ‎12-13-2024 15:53 by Fitbit Moderator

Hi, thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5 and that you already tried a few troubleshooting steps, @LastCenturion.  

Before considering other options, let me know if the restart procedure you tried is the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes

‎12-22-2022 16:24

In response to DavideFitbit

‎12-22-2022 16:24

Good day,

Sorry it has taken a while to respond, life is hectic.  The update is that it still is very periodic on when the heart rate monitor works, that is, very infrequently (or maybe I don't have a pulse).

Further issue (not sure if related or not) is that the battery won't hold a charge.  I have it die on me about every other day.

What can be done to get this working better?  I've only had this tracker since around February of this year. 

Thanks.

Best Answer

‎12-31-2022 09:27 - last edited on ‎12-03-2024 08:46 by Fitbit Moderator

In response to LastCenturion

‎12-31-2022 09:27 - last edited on ‎12-03-2024 08:46 by Fitbit Moderator

@LastCenturion Thanks for confirming that you already tried all the steps suggested earlier and that you continue to have the same problem. . 

In this case, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

See you around in the Community. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer